Reliable help for the home you care about.
A well-run home needs more than someone to complete a list of chores. It needs a person who understands the household, respects the way your family lives and can become a dependable part of your daily routine.
Helping Hand Domestic connects families with verified, trained live-in house maids suited to their household requirements.
Every household has its own rhythm. Some families need help maintaining a large home. Others need someone who can take responsibility for everyday cleaning, laundry, ironing and general household upkeep.
Some households may also need support with meals, children or other day-to-day responsibilities.
Rather than treating every requirement the same way, we first understand your home, your expectations and the kind of domestic support you actually need.
Helping Hand Domestic has been placing domestic workers with families since 2012, with an approach built around verification, preparation and suitability.
Responsibilities depend on the household's requirements, agreed expectations and the worker's experience.
Routine cleaning and upkeep of bedrooms, living areas, bathrooms, kitchens and other household spaces.
Washing, drying, folding and ironing household clothing and linen according to the family's preferences.
Basic kitchen assistance, cleaning and preparation support where this forms part of the agreed responsibilities.
Keeping everyday household areas orderly and helping maintain a consistent routine around the home.
Other reasonable household responsibilities can be discussed according to the family's needs and the worker's experience.
Supporting the practical day-to-day rhythm of the home according to clearly understood responsibilities.
Helping Hand specialises in live-in domestic staffing. The house maids we place are engaged as residential/live-in workers, meaning they stay within the household and provide domestic support as part of an ongoing live-in arrangement.
We do not provide part-time maids, hourly domestic help or day-shift workers.
This model is suited to families looking for continuity and dependable household support rather than someone arriving for a few hours and leaving each day.
"Live-in" refers to the worker residing in the household. It does not mean continuous work for 24 hours.
Proper rest, privacy, reasonable working expectations and clear responsibilities are important to a sustainable live-in arrangement.
The household and worker should have a clear understanding of responsibilities and expectations before the placement begins.
Experience matters, but experience alone does not determine whether a placement will work.
A family may have young children. Another may have elderly parents. One household may require extensive housekeeping, while another may place greater emphasis on cooking and laundry.
That is why Helping Hand looks beyond simply finding someone who is available.
Our objective is simple: to help families find domestic support that makes sense for their particular home.
Domestic staffing is personal. A person entering your home will have access to your family's private environment, belongings and everyday routines. That is why verification is an important part of our placement approach.
Relevant background information is checked as part of the placement process.
Police verification or clearance is arranged where applicable.
Previous household experience and references can help families understand the worker's background and responsibilities.
We consider whether the person's experience is relevant to what the household is looking for.
A good household worker needs to understand more than individual tasks. Professional conduct, communication, respect for privacy, understanding household expectations and adapting to the routines of a family are all important parts of a successful placement.
Helping Hand's approach includes training and preparation alongside placement, with the aim of creating a more professional understanding between the household and the worker from the beginning.
Understanding appropriate behaviour within a private household.
Recognising that domestic work takes place within a family's personal environment.
Responsibilities should be understood before the placement begins.
A live-in position is also a significant decision for the worker. The household environment, responsibilities, accommodation, expectations and working relationship all matter.
We believe a successful placement is not simply about filling a vacancy. It is about creating a working arrangement where responsibilities are understood, expectations are clear and both sides know what they are agreeing to.
Every household is different. If your requirements extend beyond housekeeping, explore our other live-in domestic staffing services.
Live-in cooking support for everyday family meals, specialised cuisines and household kitchen routines.
Live-in childcare support designed around your family's routines and children's needs.
Residential childcare support for families who need dependable day-to-day assistance.
Live-in support focused on children's routines, learning, manners and development.
Live-in domestic support and companionship for elderly family members.
Residential housekeeping support for homes requiring consistent organisation and upkeep.
Household coordination for homes that require oversight beyond everyday domestic tasks.
Live-in driving support for family transportation, appointments and daily travel.
Clear answers to some of the questions families ask before arranging a live-in domestic placement.
Tell us about your household, the responsibilities you need help with and the kind of live-in arrangement you are looking for.